1. What this policy covers
Brandevo is a brand of ASSI Technologies and Software Solutions (“ASSI Technologies”, “Brandevo”, “we”, “us”, “our”). This policy applies to payments made to us for branding, website, software, digital marketing and SEO services, NFC business cards and digital review cards, domain, hosting and platform setup, and business registration support.
If your quotation or Agreement sets out different refund terms, those terms apply to that engagement.
2. Project services
- Before work begins: if you cancel before we have started any work, we refund your advance payment in full, less any third-party costs already paid on your behalf.
- After work begins: advance payments cover planning, scheduling and work already performed, and are non-refundable once work has started.
- Completed milestones: payments for milestones that have been delivered or approved are non-refundable.
- Cancelling mid-project: you pay for work completed up to the date of cancellation. Any amount you have paid beyond the value of that work is refunded.
- If we cannot deliver: if we are unable to deliver the agreed scope for reasons within our control, we refund payments for the undelivered part of the work.
3. NFC business cards and digital review cards
NFC and review cards are custom-made for you, so these rules apply:
- Before you approve the design: you can cancel for a full refund.
- After design approval: once production has started, orders cannot be cancelled and are non-refundable, because the cards are personalised and cannot be resold.
- Damaged, defective or wrong items: if a card arrives damaged, its NFC chip does not work, or it does not match the approved design, tell us within 7 days of delivery with photos or a short video. We will replace it free of charge or, if a replacement is not possible, refund that item.
- Errors in approved details: mistakes in information you approved on the proof are not covered, but we can reprint at a discounted rate.
- Phone compatibility: a phone that does not support NFC is not a defect. The QR code or link on the card can be used instead.
4. Domains, hosting and partner platforms
Domains, hosting, email plans, website-builder subscriptions and similar products from GoDaddy, Hostinger, Wix and other providers are paid to, or through, those providers. Once purchased they are generally non-refundable by Brandevo, and any refund is subject to that provider’s own refund policy and time limits. Domain registrations in particular usually cannot be refunded once registered. Our setup or service fee for that work follows the project rules above.
5. Advertising budgets and other third-party costs
Paid advertising budgets spent on platforms such as Google and Meta, software licences, stock assets, printing and courier charges already incurred, and government or statutory fees are non-refundable once paid or spent.
6. Business registration support
Our service fee covers the guidance, document preparation and coordination we provide. Registrations are approved by government authorities, so a rejection, delay or request for more information from an authority is not by itself grounds for refunding our service fee. Where an application can be corrected and resubmitted, we help you do so as part of the agreed service.
7. What is not eligible for a refund
- Change of mind after work has started or a card design has been approved.
- Delays caused by late content, feedback, approvals or payments from the client.
- Marketing outcomes such as rankings, reach, reviews, leads or sales, which cannot be guaranteed.
- Third-party, platform and statutory costs described above.
8. How to request a cancellation or refund
Email info@assitech.in from the address you used with us, or call +91 94964 25878. Please include your name, your order or project reference, the date and amount of payment, and the reason for your request (with photos for damaged or defective cards).
We acknowledge requests within 2 working days and tell you whether yours is approved. Approved refunds are made to the original payment method within 7–10 working days of approval. Your bank or payment provider may take a few extra days to show the credit.
9. Changes to this policy
We may update this policy from time to time. The version in effect when you made your payment applies to that payment.
10. Contact
Questions about refunds or cancellations? Email info@assitech.in, call or WhatsApp +91 94964 25878, or use the contact form.